Zomato, Swiggy face CCI probe over allegations of favouring big chains

The Competition Commission (CCI) of India has found that food delivery giants Zomato and SoftBank-backed Swiggy breached competition laws by favouring certain restaurant chains through exclusive business arrangements, according to documents reviewed by news agency Reuters.

The investigation revealed that Zomato signed ‘exclusivity contracts’ with partners in exchange for reduced commission rates, while Swiggy assured business growth to selected restaurants if they committed to listing exclusively on its platform. These practices, the CCI’s investigation arm noted, hinder fair competition in the food delivery market.