Swiggy, Zomato’s ₹10 platform fee hike before Diwali leaves netizens fuming; ‘what is the logic…’

With Diwali just round the corner, customers are now in for a double dose of disappointment after online food delivery platform Swiggy increased its platform fee to ₹10.

The Bengaluru-based food-delivery platform’s surcharges come just a day after Zomato hiked its platform fee to ₹10 on October 23 to “manage the festive rush.”.

While two of the biggest food delivery giants may have hoped to capitalise from the platform fees, their strategies dampened the festive mood of several netizens ahead of Diwali.