Amazon fined Rs 18,000 for not refunding Rs 40,000 to woman whose phone was ‘hacked’: Here’s what the court said

A consumer court ruled in favour of a Chandigarh resident who faced financial losses due to fraudulent transactions on Amazon website. The District Consumer Disputes Redressal Commission has ordered Amazon Retail India Pvt. Ltd. to refund Rs 40,325 to Samita Das, a resident of Sector 12, Chandigarh. The commission has also directed it to pay Rs 10,000 to the complainant as compensation for causing mental agony and harassment and Rs 8,000 as cost of litigation.
The incident occurred in September 2023 when fraudsters gained access to Das’s personal information and placed unauthorised orders on her Amazon account.