From Zomato to Myntra: How India’s delivery giants are using Gen AI

With the rise of generative AI, several quick commerce platforms in India have embraced the technology to enhance personalised product recommendations and launch AI-powered tools that improve user experience. As startups continue to explore and experiment with AI integrations on their platforms, several challenges lie ahead, including high costs and data privacy concerns.

Here are some of the key AI features rolled out by the most popular delivery platforms in India so far: