Rough ride ahead for Ola; may face class action

Ola Electric may be headed for a rough ride. With the electric two-wheeler major failing to address over 10,600 consumer complaints over the past year, the company may face class action suit by the consumer affairs ministry under the Central Consumer Protection Act (CCPA).

Consumer affairs secretary, Nidhi Khare told Fe on Wednesday that the ministry has initiated a class action against the company by issuing a notice to Ola on October 3 with regard to deficiency in services, misleading advertisement, violation of consumer rights, and unfair trade practices. Ola has been given 15 days time to respond and if the ministry is not satisfied by the responses and action taken by the company, class action will be initiated.