BigBasket, Urban Company lead as gig economy shows ‘de-flexibilisation’ trend: Fairwork India report

BigBasket, Urban Company, Swiggy, and Zomato have topped the Fairwork India Ratings 2024, each scoring 6 out of 10 points for fair work standards in India’s platform economy. However, the report reveals a trend of ‘de-flexibilisation’ across the sector, with many platforms introducing rigid slot-based work systems that limit worker autonomy.