Consumer panel directs Vodafone Idea to pay senior citizen Rs 50,000 for service deficiency

A consumer commission here has directed Vodafone Idea to pay Rs 50,000 in compensation to a senior citizen for mental harassment following the abrupt disconnection of his mobile services and not letting him use international roaming pack data.

The District Consumer Disputes Redressal Commission (Central Mumbai) held the mobile service provider guilty of service deficiency for causing “inconvenience, mental, and financial harassment and agony” in an order passed on Monday.