Rogue robocallers behind Trai’s bid to dial up rules against spam

The Telecom Regulatory Authority of India’s (Trai’s) latest push to review its existing spam regulations and expand the definition of “commercial communications” is driven by an urgent need to tighten controls on autodialers or robocallers, and bulk messaging, according to official sources.

This move, they said, comes in response to a surge in complaints against unregistered telemarketers (UTMs), which soared to 750,000 in just the first half of 2024, underscoring the necessity for a comprehensive overhaul of the government’s anti-spam measures.