Ride cancelling, surge pricing major plaints of Uber, Ola users: Survey

BENGALURU: More than 85 per cent of Uber users experienced issues like drivers cancelling rides, talking on the phone while driving and surge pricing. Ninety-three per cent of Ola users complained of unclean vehicles, drivers talking on the phone and surge pricing. These were the results of a survey conducted by Local Circles, a community social media platform for citizens and small businesses to escalate issues for policy and enforcement interventions.