Charting the Gen AI Roadmap for BFSI

Generative AI is not just a buzzword, it is transforming businesses, presenting them with an opportunity for exponential growth. Sooner, rather than later, all businesses will adopt Gen AI. In fact, 90 percent of CEOs expect their leadership teams to chalk out how their companies will adopt Gen AI in various processes, according to the CEO’s Guide to Generative AI – a report by IBM Institute of Business Value. The report also points out that 85 percent of executives believe that Generative AI will interact directly with customers in the next two years.