Government mandates Airtel, Jio and others to compensate users for service outage

Telecom Regulatory Authority of India (TRAI) has revised standards of quality of service for access and broadband services. Under the new rules, telecom operators will have to compensate subscribers in case of service outages for more than hours at a district level. Further, TRAI has also increased the penal amount to Rs 1 lakh from Rs 50,000 for failing to meet each quality benchmark under the new rules.