Digitisation, diversification reshaping India’s services sector: Eco Survey

The rapid technology-driven transformation of domestic service delivery and the diversification of India’s services exports are two significant transformations that are reshaping India’s services landscape, the Economic Survey 2023-24 said.

“India’s services sector has thrived on low-cost offerings. The digitisation of services, coupled with appropriate policy nudges, kept progressively transforming the nature of service delivery almost irreversibly during the early part of the last decade. This trend accelerated post the pandemic… At the same time, India’s services exports are diversifying beyond software to include Human Resources (HR), legal, and design services in line with emerging global demands,” the Survey explained.