TRAI may offer some leeway on service quality rules to telcos

New Delhi: The Telecom Regulatory Authority of India (TRAI) is likely to relax some of the parameters in the proposed quality of service (QoS) rules that have been termed too stringent to meet by the industry. The regulator though has stressed that telecom operators must improve service quality, especially on the back of the recent tariff hikes.

“The telcos have submitted their comments on the draft regulations during the consultation process. We are aware of the challenges and the final rules would likely address issues raised by the telcos,” a senior official said, asking not to be named.