HCLTech Report: 8 in 10 ‘Experience Leaders’ boost ROI with GenAI

HCLTech, in a recent report, showed that eight out of 10 “experience leaders” leverage GenAI, Cloud and SaaS technologies to gain real-time insights, personalise interactions and automate processes. These leaders reported significantly higher returns on investment (ROI) compared to their less-focused counterparts.

The IT company released a report titled ‘The Blueprint to Total Experience’, which highlights the increasing significance of total experience (TX) in delivering exceptional, holistic and integrated experiences for customers, employees and users across various channels.