In depth: AI builds a bridge to the last mile

Kishan Pal (43), a farmer from Uttar Pradesh’s Bijnor district, dials 80xxxxxx02 from his button wala phone and says: “Mummy ko paise bhejne hai (Want to send money to mother)”. A pre-recorded female voice responds: “Theek hai. Kripya mobile number bataye (OK. Please say the mobile number)”. Once Pal provides the details, his mother Savitri receives the money instantaneously in Ballia, UP. This is unlike any other IVR (interactive voice response) call where the user has to press multiple options.