Two years in BSNL

The new minister has instructed all its PSU chiefs to speed up work four-fold. What steps are you taking on this?
Definitely. BSNL is a customer-oriented organization. The first and foremost work was, is and should remain about focus on service delivery to customer. If we see in the last 2 years, I have worked a lot on this. We are able to fulfill customers’ expectations – it could be network uptime, be it fault rectification time, installing new connection time, we have constantly developed a system in which are able to monitor the uptime of our BTS so that the customers do not face any inconvenience.