TCS bags order from Kingfisher to help drive frictionless customer experience with TCS OmniStore

Tata Consultancy Services (TCS) on Thursday said that it has bagged an order from European multinational home improvement company Kingfisher Plc. The company said that it has helped Kingfisher to drive seamless customer experiences using TCS OmniStore, an AI powered unified commerce platform.

Kingfisher plc operates a chain of over 1,900 stores in eight countries across Europe under its retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş. Kingfisher selected TCS as its transformation partner and TCS OmniStore to drive innovation and adapt to market trends. The company was looking to upgrade to a multilingual commerce platform that delivers a unified brand experience. In addition, they wanted to address legal, fiscal, and operational differences across all their European banners, the company informed.

TCS OmniStore has enabled Kingfisher plc to deliver modern commerce experiences with a range of capabilities such as click-and-collect services, scan and go options, mobile apps, save the cart, and self checkout facilities along with dynamic promotion capabilities and clienteling. In addition, the platform also supports advanced payment options such as contactless payment, Apple Pay, Apple wallet, and pay as you go.

Kingfisher plc, it said, has implemented TCS OmniStore across two banners – B&Q in UK and Ireland, and Castorama in France – with the third coming later this year.

“TCS OmniStore was the strategic choice for Kingfisher’s future growth, orchestrating a fast, smooth, and seamless checkout experience, which is needed for today’s customers. Our self-checkout systems have allowed us to be more efficient on the front end. It’s simple and our customers love it. They’re easy to use. But it’s also allowed us to bring colleagues further into the store. I’m really excited about the future. And I’m really excited about what OmniStore can bring with our current systems stack,” said Peter Ash, Product Director, Operations and Fulfilment, Kingfisher plc.

“We are delighted to be a strategic partner to Kingfisher in its transformation journey to reimagine the end customer experience and offer a unified experience across its brands in Europe. The platform is enabling seamless omnichannel shopping experiences, enhancing their competitive differentiation and driving growth,” said Shekar Krishnan, Head, Retail & CPG – UK and Europe, TCS.