Microsoft apologises to customers and partners after global outage: What went wrong?

Microsoft on Friday (November 13) apologised to customers and partners after a global outage disrupted Outlook, Teams, Copilot and other services, saying it was seeing “broad recovery and stability” across its platforms.

The company attributed the disruption to a problem introduced during an earlier network capacity upgrade that surfaced following a recent network change. It said the incident was unrelated to a cyberattack or artificial intelligence agents.

“We are deeply sorry for the disruption this incident has caused our customers and partners,” Microsoft said in a statement on X.