Telcos to face up to Rs 20 lakh fine per quarter per circle for complaint redressal lapses

New Delhi, Telecom operators and internet service providers may face a penalty of up to Rs 20 lakh per quarter per circle if they fail to dispose of consumer complaints, as per new rules published by the sector regulator Trai on Monday.

The Telecom Regulatory Authority of India (Trai) has tightened the consumer grievances redressal mechanism for telecom and internet operators.