SIM binding mandate risks consumer disruption, higher business costs: Esya Centre

NEW DELHI: The Department of Telecommunications’ (DoT) SIM-binding directive could disrupt consumers’ access to essential communication services, according to the findings of an Esya Centre study released on Monday.

It also warns that the mandate could raise operating costs for MSMEs and offer limited gains in cybersecurity. The study, titled “Rethinking India’s SIM Binding Mandate: An Empirical Assessment,” surveyed 2,033 consumers across 18 Indian cities and 353 businesses across 17 cities.