AI in the Driver’s Seat: How Consumers Are Using Chatbots to Shop Car Insurance

Indian consumers have already folded conversational AI into the way they handle money. ServiceNow’s Customer Experience Report found that 80% of Indian consumers use AI chatbots for tasks such as checking the status of a complaint, getting product recommendations and accessing self-help guides. More tellingly for financial services, 78% said they use AI chatbots when reviewing investment options. Car insurance is now being drawn into the same habit.