Wrong UPI transfer: Bank of India branch in Odisha told to refund Rs 7,001

BERHAMPUR: The Rayagada district consumer disputes redressal commission directed the Ichinda branch of Bank of India (BoI) to refund Rs 7,001 wrongly transferred through UPI to an unintended account due to a mobile-number “churning” issue.

Commission president Rajendra Panda and member Satish Panigrahi examined the records and found that the money had been credited to the wrong account due to a technical issue associated with mobile-number reassignment, or “number churning”, where the earlier account linkage had not been removed.