‘Don’t just layer chatbots onto existing processes’: Intel’s Cynthia Stoddard

For large organisations, the AI challenge is shifting from experimentation to execution. The harder question now is not where the technology can be used, but what needs to change when it becomes part of everyday work – from employee skills and business processes to governance and decision-making. Intel is confronting this question internally as it expands the use of AI across its workforce. In this interview, Cynthia Stoddard, Intel’s senior vice-president and chief information officer, speaks to Sudhir Chowdhary about the lessons emerging from that transition, the productivity gains the company is tracking, and how AI could reshape the way organisations work. Excerpts: