Fusion CX betting big on AI services, data infrastructure: MD

Kolkata: City-based customer experience firm Fusion CX is betting big on AI-enabled services and data infrastructure, and expects its share in total turnover to rise to 25 per cent in the next 12-18 months from the current 10 per cent, a top official said on Saturday.

The IPO-bound company’s total turnover stood at ₹1,818.13 crore in the 2025-26 fiscal.

Co-founder and MD Kishore Saraogi said the company has pivoted towards technology over the last five years, embedding AI-led technology into operations, and the segment has emerged as one of its key growth pillars.