Trai lowers threshold for action against spam calls

The Telecom Regulatory Authority of India (Trai) has tightened its crackdown on spam calls, allowing telecom operators to initiate action against a sender when at least three unique consumers complain about it within 10 days and the sender’s number is also flagged by the operator’s AI system as suspected spam. The move lowers the complaint threshold for action against suspected spammers. Earlier, action could be triggered by five or more unique complaints within 10 days.