‘AI spending is now about business gain,’ says Dell Technologies’ Richard McLaughlin

Businesses are entering a new phase, moving beyond AI pilots to find real value in the technology. As data, infrastructure and security become central to this shift, India is emerging as a key market for adoption – and a potential hub for building solutions for the world. Richard McLaughlin, president, Asia Pacific, Japan & Greater China, Dell Technologies, speaks to Sudhir Chowdhary about the changing enterprise landscape, India’s technology opportunity, the rise of agentic AI and what it will take to turn investments into business outcomes. Excerpts: