Air India Accelerates Customer Service Transformation with Salesforce Agentforce
Bengaluru (Karnataka) [India], September 16: Salesforce, the #1 AI CRM*, today announced that Air India is expanding its use of Agentforce across customer service. Deploying AI agents beyond its initial refund-processing use case, the airline is now solving a broader set of complex service workflows. Powered by Agentforce, Air India is reimagining customer service with intelligent, end-to-end experiences that understand customer intent, validate requests, connect intelligently across enterprise systems, and take action in real time.
