Customs should accelerate AI usage to reduce cost, physical interface with trusted taxpayers: CBIC chief

New Delhi: The Customs department should accelerate the deployment of artificial intelligence, machine learning, and real-time analytics to reduce physical interface with trusted taxpayers, Central Board of Indirect Taxes and Customs (CBIC) chairman Vivek Chaturvedi said on Wednesday.

Outlining 5 pillars for the Customs department to follow over the next decade, Chaturvedi said the CBIC intends to create a “unified, trusted taxpayer ecosystem” which records consistent compliance by businesses in GST, customs and other indirect tax payments. This would bring synergy across the indirect tax division.