Tech Mahindra, ServiceNow partner to accelerate AI deployments for enterprises
Indian IT firm Tech Mahindra on Thursday said it has entered into a multi-year partnership with ServiceNow to accelerate enterprises’ production-scale AI deployments.
The partnership will combine Tech Mahindra’s industry, engineering, transformation, and implementation expertise with the ServiceNow AI Platform to deliver go-to-market playbooks and industry-specific solutions built on the American firm’s platform for manufacturing, telecom, banking, financial services and insurance (BFSI), media, and technology enterprises.
Tech Mahindra and ServiceNow will also provide the ability to quickly move beyond fragmented AI pilots to outcome-led AI programs.
Tech Mahindra will additionally establish a dedicated “AI & Innovation Center of Excellence” within its ServiceNow practice to accelerate the deployment of AI capabilities, including the ServiceNow AI Control Tower and ServiceNow EmployeeWorks.
“It takes an ecosystem to reinvent business. We’re proud to partner with Tech Mahindra, combining our AI Control Tower with their deep industry expertise to put AI to work at enterprise scale,” said Bill McDermott, chairman and CEO of ServiceNow.
With the ServiceNow AI Platform, Tech Mahindra is driving significant cost benefits, improving experiences for 1.5 lakh employees, and optimising first-level IT support by ~25%, according to the chief executive.
“Our expanded partnership with ServiceNow brings together platform strength, industry context, AI governance, and transformation capability to help customers operationalise AI responsibly, accelerate productivity, and create measurable outcomes across the enterprise,” said Mohit Joshi, chief executive officer at Tech Mahindra.
