OpenAI’s ‘Friction’ email can put workplace woes in Sam Altman’s inbox

Employees at OpenAI have a little-known way to cut through the bureaucracy that can emerge as a company grows: email a special internal address labelled “friction.”

Employees can send complaints about workplace bottlenecks and organisational problems to friction@openai.com, triggering a process that can ultimately bring the issue to the attention of CEO Sam Altman or board chairman Greg Brockman, according to Fortune.