UK regulator investigates whether Microsoft misled personal and family customers

Britain’s antitrust regulator said it would investigate Microsoft over whether it misled personal and family customers when marketing subscription plans for its ever-popular Microsoft 365 product, resulting in them overpaying.

The Competition and Markets Authority ‌said on ⁠Wednesday ⁠the probe would examine Microsoft’s addition of its AI assistant Copilot to Microsoft 365 subscriptions. Personal and family customers were initially offered Copilot at no extra cost, but some later faced higher-priced subscriptions when renewing.