AI shake-up: Uber trims 10% of customer service jobs in second layoff in two months

Another round of AI-driven restructuring has hit the technology industry, with Uber Technologies announcing that it is cutting 10 per cent of jobs in its customer service operations. This as per the company is part of the effort to simplify its organisation and use artificial intelligence more effectively.

The layoffs come at a time when tech companies are increasingly reorganising teams, slowing hiring and cutting thousands of jobs as they pour billions of dollars into AI. Amazon has also announced fresh layoffs this week, while software company Monday.com is cutting one-fifth of its workforce to become an AI-first business.