Microsoft under scanner in Italy, as country’s regulator says: In the Authority’s view, the company failed to …
Microsoft is no stranger to regulatory friction, especially in Europe. Just days after new regulatory tussle in the United Kingdom; Microsoft is now facing regulatory trouble in Europe, in Italy to be precise. Italy’s competition watchdog has opened an investigation into claims that the software giant added AI features to Microsoft 365 and automatically moved subscribers to more expensive plans unless they opted out. The Italian Competition Authority (AGCM) is investigating Microsoft Ireland Operations and Microsoft Italy over what it describes as a potentially unfair commercial practice surrounding recent Microsoft 365 subscription changes.
The Italian Competition Authority’s stated concern is not the inclusion of AI itself, but whether customers were given sufficiently clear information that Copilot and Designer had arrived — and that their subscription bills will go up as a result.
