Beyond hiring: IT may have to rethink growth model

Tata Sons Chairman N Chandrasekaran’s prediction that Tata Consultancy Services could have as many AI agents as human employees within three years deserves attention not because of the precise number involved but because of what it signals about the future of the country’s information technology (IT) industry. For decades, the sector’s success has been measured not only by revenues and exports but also by the number of engineers it employed.