‘AI is not replacing hospitality; guests still value empathy’: Kahraman Yigit, co-founder of Olive Hospitality
India’s hospitality sector is witnessing a shift as demand for organised, tech-enabled premium economy hotels accelerates beyond metro cities. Kahraman Yigit, co-founder of Olive Hospitality, tells FE that the company is positioning itself to capitalise on this opportunity through a portfolio that includes Olive Hotels, Spark by Hilton, and Open Hotels. With over 5,000 operational keys and aggressive expansion plans, Yigit outlines the company’s growth strategy, the role of AI in hotel operations, and why emerging business corridors could define the next phase of India’s hospitality market. Edited excerpts:
