Airtel defends Priority service before DoT

Bharti Airtel has defended its recently launched Priority Postpaid service before the department of telecommunications (DoT), arguing that the offering does not violate net neutrality norms and does not degrade the experience of prepaid customers, according to a communication sent by the company to the government and reviewed by FE.

The clarification comes after Airtel’s launch of Priority Postpaid, which uses 5G network slicing technology to offer a more stable and consistent network experience for postpaid users, triggered discussions within industry and policy circles around whether the service could create preferential treatment among subscriber categories.