India’s GCC model shifts from cost to capability as AI, talent strains bite
BFor two decades, India’s dominance in global capability centres rested on a simple formula: skilled talent at scale, at low cost.
India is now the world’s largest GCC hub, with more than 2,100 centres employing 2.36 million people and generating nearly $100 billion in revenue, a 2026 Nasscom-Zinnov report said, adding the “workforce remains India’s greatest strength.”
Executives at the Reuters summit in Bengaluru echoed that view, saying global firms continue to expand in the world’s most populous nation because its depth of talent is hard to match.
