GCCs shift from hiring to AI-led business outcomes: Capgemini Invent India MD

India’s AI-first global capability centres (GCCs) are shifting focus from headcount growth to AI governance, operating models and business outcomes, driving fresh demand for consulting, transformation and workflow redesign expertise, Geetanjali Khatri, EVP and Managing Director at Capgemini Invent India, told TNIE.

Khatri said GCCs are moving away from their traditional role as offshore delivery centres built around labour arbitrage and are increasingly becoming enterprise hubs for AI-led transformation.