When customers are deceivers

What looks like a simple customer complaint may no longer be what it seems. Across food delivery, e-commerce and insurance, AI-generated images are being used to fabricate evidence and secure fraudulent refunds. As platforms built on trust struggle to keep up, the line between genuine grievances and digital deception is rapidly blurring.

Take for instance, food delivery platforms like Zomato and Swiggy Instamart, which are grappling with a growing wave of false complaints driven by manipulated claims of damaged or contaminated orders.