Dark patterns in online payments continue to haunt users despite regulatory crackdown: Survey

Even as India’s digital payments ecosystem continues to expand rapidly, instances of “dark patterns” on online payment platforms remain widespread, with the incidence of hidden charges rising sharply over the past two years, according to study by LocalCircles.

It showed that the percentage online payment platforms users experiencing hidden charges or drip pricing has inched up to 63% from 52% over the past 24 months, indicating that the government actions so far have had no impact.