Slack upgrades Slackbot with 30 new features; embeds Salesforce CRM

Artificial intelligence (AI) work platform Slack announced today that it is adding 30 new capabilities to its AI agent, Slackbot. In addition to Slackbot upgrades, the company revealed that it has built a completely new Customer Relationship Management (CRM) interface inside Slack, powered by Salesforce, enabling small businesses to manage customer relationships without leaving Slack.

“With this update, Slackbot evolves from a helpful assistant into an active teammate that can execute work across systems, reducing context switching and keeping everything in a single, secure environment,” the company wrote in a press release.