Microsoft says day-long outage triggered by technical issue; rules out role of AI, cyber agents

Microsoft on Friday said the widespread outage affecting its services was triggered by a technical snag, which occurred during an earlier network capacity upgrade, and surfaced following a recent network change. It said that the particular issue had been addressed, and that a broad recovery of services was underway.

The company, in its statement on X, ruled out a cyberattack as the cause of the outage or any link to artificial intelligence (AI) or agents.