Microsoft 365 outage crosses 16 hours: What happens to emails you send and receive while Outlook is down, as Microsoft extends email timeout window to 48 hours

Outlook has been down for more than 16 hours for millions of Microsoft 365 users. The outage began around 11:30 pm IST on November 12, and people kept sending emails through the night without knowing where they would end up. Many are now asking the same question: what happens to all the emails sent and received while Outlook was down?

Microsoft’s latest status update offers a clear answer. The company said it has extended the email timeout window to 48 hours “to protect delayed mail” while it clears the queue and backlog.

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