Amazon bans Meta’s Muse over ‘safety concerns’, then CEO Andy Jassy says: Few customers are doing much shopping this way yet, as the…
Amazon has blocked Meta’s new AI shopping agent, Muse, from buying on its site, and CEO Andy Jassy says outside shopping bots are not yet worth worrying about. Speaking on the company’s earnings call on Thursday, Jassy said few customers are shopping through outside agents because the experience is still not great and no more convenient than ordering directly from a retailer.The remarks come about a month after Amazon cut off Muse, which Meta rolled out in early September. Users trying to place orders through the agent began seeing an error saying that access by an unauthorised AI agent violates Amazon’s Conditions of Use. Amazon cited safety concerns. Jassy did not name Muse, but the timing made the target clear.
Muse is catching on fast, and shopping is its biggest draw
