Why are Meta employees concerned about Muse’s phone calls?
Meta has been testing a “human concierge” for its new personal AI assistant, Muse, in which human contractors quietly make some phone calls on behalf of users, according to internal company posts reviewed by Reuters.
The test was disclosed to Meta employees last week, shortly after the company publicly launched Muse’s phone-calling feature.
Muse is designed to carry out everyday tasks for users on its own. It can send emails, shop online and book travel. Its phone-calling feature allows users to ask the AI to call US businesses and speak to people on their behalf.
