‘59% of AI initiatives already delivering tangible business value’

As banks move from experimenting with artificial intelligence to deploying it at scale, Dennis Gada, Executive Vice President and Global Head of Banking & Financial Services at Infosys, talks to Padmini Dhruvaraj of TNIE about shifting AI investments, business gains, enterprise-wide transformation, legacy modernisation, and the growing importance of AI security. Edited excerpts:

1. What are you seeing as the biggest gap between banks experimenting with AI and banks actually putting it into production? What are the main reasons pilots fail to progress?