OpenAI employees have an SOS email ID to reach Sam Altman and tell him ‘all is not well’

ChatGPT-maker OpenAI has an internal email system that lets employees directly raise problems with CEO Sam Altman and other top leaders when work is being slowed down by bureaucracy or internal bottlenecks. According to a Fortune report, the system, called “friction”, allows staff to flag issues ranging from technical problems to workplace processes that are preventing teams from moving quickly. If leadership considers an issue important, OpenAI CEO Sam Altman or OpenAI President Greg Brockman can step in to help resolve it.

‘Friction’ email gives OpenAI employees direct access to leadership