Indian banks shift from AI experimentation to scale, focus on credit, productivity and risk

New Delhi [India], August 12 (ANI): Indian banks are moving rapidly from experimenting with generative artificial intelligence (GenAI) to deploying it across core operations, but scaling these initiatives remains the key challenge, according to the report released by FICCI, Boston Consulting Group (BCG) and the Indian Banks’ Association at FIBAC 2026.

The report noted the banking sector’s AI playbook is increasingly centred on four priorities — democratising credit, unlocking productivity, building risk capabilities and expanding AI-led customer engagement.