AI customer service enters next phase as businesses focus on optimisation rather than adoption: Report
New Delhi [India], July 31 (ANI): The AI customer service industry is entering a new phase, with businesses focusing less on adopting AI receptionists and more on improving their performance, according to a report by the AI company Upfirst.
The company analysed 450,702 inbound calls handled by 503 AI receptionists to identify which setup choices help reduce customer hang-ups.
The findings suggest that while every AI receptionist experiences hang-ups, businesses are increasingly refining greetings, workflows and AI capabilities to improve customer engagement rather than simply deploying AI tools.
