The AI paradox: Why better technology demands better people managers

Artificial intelligence is making information and expertise more accessible. It is not making people-management easier.

As organisations pursue greater agility, faster execution and continuous adaptation, managers are expected to deliver results while also supporting employee growth, engagement, well-being and retention. This is creating a new pressure point in the workplace: technology may be increasing what organisations can achieve, but the human capacity required to sustain that performance appears to be under strain.